Support
PR POWER is made by 921 Labs LLC
Something broken, a question about your account, or an idea for the app? Email hello@921labs.org and a real person will get back to you.
When you write in about a problem, it helps to include your account email, your iPhone model and iOS version, and what you were doing when it happened.
Common questions
How do I cancel my subscription?
Subscriptions are handled by Apple, not by us. On your iPhone, open Settings, tap your name at the top, then Subscriptions, then PR POWER, then Cancel Subscription. Cancel at least 24 hours before your renewal date so you are not charged for the next period. You keep Premium until the period you already paid for ends.
Can I get a refund?
All purchases go through Apple, and Apple handles all refunds. We cannot issue one, reverse a charge, or see your payment details.
To ask Apple for a refund, go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose Report a Problem. Apple decides.
Cancelling is what stops future charges, and it is the part you control. Your 30 day free trial converts to a paid subscription automatically, so cancel before it ends if you do not want to be charged.
How do I restore a purchase on a new phone?
Sign in with the same account, open Profile, then Manage Account, and tap Restore Purchases. Make sure your iPhone is signed in to the same Apple Account you bought the subscription with.
I paid but the app still shows Free.
Try Restore Purchases first, under Profile, then Manage Account. If it still shows Free after that, email us with the Apple Account email you purchased with and we will sort it out.
How does the free trial work?
Every new account gets 30 days of the full Premium experience. If you do not cancel before the trial ends, it turns into a paid subscription automatically. You can cancel any time during the trial in your Apple subscription settings and keep Premium until the trial runs out.
I forgot my password.
Tap Forgot password on the sign-in screen and we will email you a reset link. Open that link on the iPhone you use the app on, since it signs you straight into the app. If the email does not show up in a few minutes, check your spam folder.
I signed up with Google or Apple and want a password too.
Run a password reset using the same email address. Once you set a password, both ways of signing in reach the same account.
How do I change my email address?
Open Profile, then Manage Account, then Change Email. You will need your current password. We send a confirmation link to the new address, and the change applies once you tap it.
How do I delete my account?
Open Profile, then Manage Account, then Delete Account. Your account locks right away and is kept for 30 days, so signing back in during that window restores everything. After 30 days it is permanently erased. Deleting your account does not cancel your subscription, so cancel that separately in your Apple settings.
Apple Health is not showing my data.
Check that PR POWER is allowed to read it: open Settings, then Privacy & Security, then Health, then PR POWER, and turn on the types you want. Sleep and resting heart rate come from an Apple Watch or a sleep tracker, so if you do not wear one those will show no data, which is normal.
Can I use PR POWER on Android?
Not yet. iPhone only for now.
Privacy
Our privacy policy is at auth.prpower.app/privacy.